What Makes Us Different
As a family-owned builder, we stand apart in ways that matter
Warranty Service
Welcome home—where peace of mind lives long after you move in.
At Williams Homes, your warranty is more than a formality. It's a reflection of who we are: a family-owned homebuilder committed to supporting you through every stage of homeownership. While large corporate builders may hand you the keys and disappear, we stay connected, proactive, and dedicated to taking care of you—because that's what family does.
What Our Homeowners Warranty Means to You
When you purchase a Williams home, you’re getting a home built with craftsmanship and care—and a warranty designed to protect that investment. Our homeowner warranty is built around three core promises
Confidence in your home’s performance
A dedicated, accessible support team
Service that reflects our family-first philosophy
Real people. Real support - No bots.
Available 24 hours a day, 7 days a week,
365 days a year.
Personal relationships—not call-center queues
from real people you'll meet, know, and
trust - not an automated system.
Accountability—from real people you'll meet, know, and trust
Homes built with an extensive quality
assurance program. Ask us about it.
Homes built with craftsmanship, not quotas
A long-term commitment that doesn't end at
closing
Coverage at a Glance
We proudly stand behind the quality of our homes with a One-Year, Fit-and-Finish, Limited Warranty covering workmanship, materials, and installation. After the one-year anniversary, we remain available to assist with questions or concerns. Structural components may be for a longer period, depending on state guidelines. Many product manufacturers also offer extended warranties beyond the first year upon registration of their product.
Welcome Home Guide
The Welcome Home Guide is designed to support you long after move-in. It explains our warranty process, offers care and maintenance guidelines, and identifies how often tasks should be completed.
Warranty Portal
Your personalized Homeowner Portal gives you access to everything you need
- View & print opened/closed service request history
- Track progress and updates
- Submit email through the portal to easily track correspondence and history
- Access home care guides
- Review warranty documents
Quality Assurance
Inspection
Pre-emptive Care
Clean Delivery
Our construction team utilizes a multi-stage "In-line Inspection Process" ensuring we don't miss anything. A warranty representative performs a quality-control inspection approximately one week prior to your Homebuyer Orientation. The purpose of this inspection is to review the home's workmanship and identify any items that need attention. Our goal is to be "the eyes for you" so that when you arrive at your orientation, we have already addressed any of the imperfections you might otherwise notice.
Our goal is to deliver a clean and complete home on the day of your closing!Your Warranty Journey
From orientation to ongoing support, we're with you every step of the way
Homebuyer Orientation
The purpose of your Homebuyer Orientation is to introduce you to your new home and show you how the various systems and components operate. It is also an opportunity to see your home prior to closing escrow.
- As your home nears completion, your sales agent will personally notify you to schedule your Homebuyer Orientation on or around 30-days before the close of escrow.
- The Homebuyer Orientation typically occurs a week before the close of escrow.
- Your Warranty Service Representative is your advocate who assists the construction team and ensures your home is ready for you to receive your keys.
- The Homebuyer Orientation can take up to 2 hours or more, depending on the size of your home.
- A pre-planned agenda and set route ensures we cover everything.
- If you decline your Homebuyer Orientation, you will be asked to sign a waiver.
House-to-Home Tour
The purpose of your House-to-Home tour is to review the status of any final adjustments that were listed from your Homebuyer Orientation.
- The House-to-Home Tour usually takes place on or the day before escrow closes.
- We strive to complete any orientation items prior to this meeting. However, some items may require ordering a part or scheduling a specialty trade who is unavailable on short notice. If this applies to your home, we will provide you with a schedule and estimated completion date of such items at your House to Home Tour.
- Our goal is to close your home the same day or the day after your House to Home Tour, however sometimes it happens later depending on your specific situation.
- Typically, your House to Home Tour takes approximately 20 minutes.
- Your Warranty Service Representative will also schedule your first follow-up visit to meet you after closing (typically scheduled 60 days after closing).
- Williams Homes will make corrections as soon as reasonably possible but may not complete all items prior to close of escrow. Any remaining items will be resolved under the Home Warranty after the close of escrow and the closing date shall not be extended by reason of any corrective work.
Satisfaction Survey
Administered by CustomerInsight, an independent research company specializing in customer satisfaction.
- Purchase & Delivery Survey Emailed 14-days after closing.
- Year-End Survey Emailed 14-days after warranty anniversary.
- Focuses on the overall homebuying and warranty experience and will help us improve the way we design, build, market, sell, and service homes.
- CustomerInsight will donate to the Make-A-Wish Foundation when a survey is completed.
Maintenance Reminders
Our warranty portal automatically sends these reminders to help homeowners stay on top of important upkeep tasks throughout the year
- Maintenance reminders are sent during the first year of ownership.
- In addition, the Welcome Home Guide includes a detailed maintenance checklist for reference anytime to keep the home looking fresh and well-maintained.
60-Day Follow-Up Visit
Typically scheduled during your House-to-Home appointment up to sixty days (60) after closing. Best practices have found that living in your home for 60 days will provide you enough time to settle in and familiarize yourself with your home.
- The Welcome Home Guide provides a notes section to document questions or concerns for your warranty rep to review during the visit.
- Keeping your Welcome Home Guide in a kitchen drawer with a pen ensures answers and notes are always within reach.
11-Month Follow-Up Visit
Typically scheduled 30-45 days before the limited warranty expires.
- You will receive a reminder to contact our office to schedule your appointment.
- This appointment is essential because most installer and manufacturer warranties will be expiring after the first year.
- The warranty representative will also review the maintenance recommendations and answer any questions you may have on performing these tasks.
Work Orders
We work directly with our trade contractors and communicate with them directly using a work order.
- After completing a follow-up visit, our warranty representative will issue the necessary work orders and coordinate with the trade contractor to schedule and complete the repairs.
- Homeowners can track their opened and closed work orders on the warranty portal.
Frequently Asked Questions
Find answers to common questions about your Williams Homes warranty
Monday through Friday, 7:00 a.m. – 4:00 p.m. (PST)
It is important to call the warranty office first to determine if an issue needs immediate attention or if the issue can wait until a follow-up visit.
A follow-up visit is a builder-initiated appointment with a warranty representative which is typically scheduled 60-days and 11-months after closing. Most concerns can wait until the follow-up visit, which eliminates multiple lists and scheduling demands.
Our target to complete a warranty service request is between fifteen (15) to thirty (30) business days (depending on the request), however, we need your cooperation and the trade partner's cooperation to help us achieve this goal. Back-ordered parts and/or weather conditions are examples which may prevent timely completion of items.
Warranty representatives are available by appointment only. Contacting the warranty representative directly causes a disruption to their schedule. Always call our office first.
Contact the warranty office. After-hour calls will be answered by a third-party, answering exchange service who will dispatch an on-call warranty representative. Please refer to the "Welcome Home Guide - Emergency Concerns" for additional details.
You may contact our office or review the sales contract and limited warranty document provided to you during the sales transaction.
The manufacturers prefer to work with you directly since they may be able to resolve the issue over the phone or schedule an appointment directly with an appliance technician.
We understand the desire for appointments outside of normal business hours, but we have found few repairs could be performed during off hours because many of our trade partners are not available during extended hours.
Please reach out to the warranty office to report this concern.
Once you close escrow, the warranty office will send you an email with important details, including a username and password, which you can reset after login. Contact the warranty office if you have any trouble. Through Punchlist Manager, you will have access to important documents and view service request activity.
There is no need to submit a service request because we are proud to offer builder-initiated appointments and we are proud to offer a live operator to answer your home questions.
It is essential for you to become familiar with your home and the surrounding grounds. Punchlist Manager will email you recommended maintenance tasks in and around your home during the first year. Add “@punchlistmanager.net” to your safe-sender list and check if any of the emails are getting sent to your spam folder to ensure you receive the notifications. You can also find maintenance guidelines in the Welcome Home Guide, which are listed alphabetically and pertain to specific components or systems which may be present within your new home.
Virtual visits are appointments with a trained warranty representative over Facetime for Apple users and Google Duo for Android users. Many times, additional details are necessary, and technology allows us to gather these details without the need for a visit!
Need the complete warranty documentation?
Download Warranty GuideContact Our Home Support Team
Have a question or need support? We're here for you. Emergencies are rare, but if the need arises, 24/7 phone support is available.
Phone
Service Hours
Monday - Friday
7 a.m. – 4 p.m. (PST)
Emergency Support
Available 24/7 by phonefor urgent matters
Submit a service request
Fill out the Service Request form and we will respond within 48 hours. It's that simple!
